Grievance Redressal
Last updated: June 2026 · Aarama Ventures LLP
As required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, PostMart provides the following grievance mechanism.
Grievance Officer
- Name: [To be designated before public launch]
- Email: grievance@postmart.in
- Address: Aarama Ventures LLP, Maharashtra, India [registered address]
Timelines
- Acknowledgement of every complaint within 48 hours.
- Resolution within one month of receipt, as mandated by the Rules.
Escalation path
- Step 1: support@postmart.in (order issues, replacement claims).
- Step 2: grievance@postmart.in (unresolved or platform-level complaints).
- Step 3: National Consumer Helpline 1915 / consumerhelpline.gov.in.